Contact customer care.Įach door has 2 status LEDs, one blueand one red. If the LED is not solid green, the connection to the cloud was not successful. The cloud and the door control module will exchange keys/tokens, so a secure communication link is established. Press connect to submit the configuration and complete the Wi-Fi setup.
Once the door control module is connected to the home Wi-Fi network, the next step establishes a secure communication link between the door control module and the cloud. After hitting save, the first part of the configuration is complete, and the door control module connects to the home Wi-Fi network.
#Error smart serial number password#
Select the home Wi-Fi network from a list of available networks, keep the WPA2 encryption selection, and then scroll down, enter the password for your home Wi-Fi network, keep the default service selection, and then select save. The embedded webpage takes you to a set-up screen. This connects you to an embedded webpage in the door control module. Once you are connected to the gdocntl network, go to the web browser on a smartphone or computer and enter 192.168.1.1. If you are using a computer, the computer has to be connected to the gdocntl network. When the LED changes from red to yellow, go to the Wi-Fi settings on your smartphone and connect to the gdocntl network. To use this method, press and hold the Wi-Fi button until the device beeps. You can connect a smartphone or computer to an embedded webpage in the door control module when it is in configuration mode. Yes, there is a second approach to get your Wi-Fi network and password passed to the door control module. If you need assistance, please contact the customer care team. If that does not work, you can also try the alternative approach to Wi-Fi set up. After the home Wi-Fi network is back up, repeat the Wi-Fi set up process in the app. Turn the power to your home Wi-Fi router off, wait 30 seconds, and then turn it back on. The router may be blocking the messages to the cloud. If the LED remains flashing green, the connection to the home router is complete, but connection to the cloud is not established. You should see a solid green light quickly, but it can take up to 5 minutes. A flashing green light indicates that the door control module is connected to a Wi-Fi router but has not established a secure communication link to the cloud. A solid green light indicates that the door control module is properly connected and ready for use with the app.
#Error smart serial number series#
As the device connects to your home Wi-Fi network, a series of confirmation messages will appear in the app indicating a successful Wi-Fi configuration and acknowledgment that the setup is complete. After you enter your Wi-Fi username and password, the door control module exits configuration mode and attempts to connect to the home Wi-Fi network and then to the cloud.